The City of San Marcos operates its programs and services in accordance with Title VI of the Civil Rights Act of 1964 and all related acts and statutes (Title VI). Title VI and related statutes prohibiting discrimination in Federally assisted programs require that no person in the United States of America shall, on the grounds of race, color, national origin (including Limited English Proficiency), sex, age or disability be excluded from the participation in, be denied the benefits of, or be otherwise subjected to discrimination under any program or activity receiving Federal assistance. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a grievance with the City of San Marcos. Any such grievance must be in writing and submitted to the City’s Title VI Compliance Officer within one hundred and eighty (180) days following the date of the alleged occurrence.

For more information on the City’s Title VI compliance and the procedures to file a grievance, please contact the City’s Title VI Coordinator at (760) 744-1050, visit City’s website at www.san-marcos.net or visit the City’s Administration office at 1 Civic Center Dr. San Marcos, CA 92069. Note that Grievant has the right to file grievances directly to the appropriate State or Federal agency providing financial assistance to the City.

As a recipient of federal funds, the City of San Marcos is required to comply with Title VI of the Civil Rights Act of 1964 and ensure that services and benefits are provided on a nondiscriminatory basis. This Procedure describes the process for local disposition of Title VI grievances. 

Any person (Grievant) who believes she or he has been discriminated against on the basis of race, color, or national origin (including Limited English Proficiency) either directly or indirectly, in the types, quantity, quality or timeliness of program services, aids, or benefits or the manner in which they are provided by the City of San Marcos may file a Title VI grievance in writing by completing and submitting the City's Title VI Grievance Form. The Grievance Form should be submitted by the Grievant or the Grievant's authorized representative as soon as possible but no later than 180 calendar days after the alleged violation to: 

City of San Marcos 
Administration / Title VI Coordinator 
1 Civic Center Drive, San Marcos, CA 92069 
Tel: (760) 744-1050 | 711 (Free Relay Service) 

The Title VI Coordinator or their designee will provide acknowledgement of receipt of grievance within 5 calendar days after receipt of the grievance. The Title VI Coordinator will provide written response which will explain the position of the City of San Marcos and offer options for substantive resolution of the grievance within 30 calendar days after acknowledgement of receipt of grievance. If the response does not satisfactorily resolve the issue, the Grievant or his/her designee may appeal the decision within 5 calendar days after receipt of the response to the City Manager or the City Manager's designee (collectively, "City Manager"). Within 15 calendar days after receipt of the appeal, the City Manager will respond, in writing, and, where appropriate, in a format accessible to the grievant, with a final resolution of the grievance. 

Every effort will be made to obtain early resolution of grievances at the lowest level possible. All written grievances received by the Title VI Coordinator, appeals to the City Manager, and responses will be retained by the City of San Marcos for at least three years. Grievant has the right to file grievances directly to the appropriate state or federal agency providing federal financial assistance to the City.

Title VI Grievance Form

For more information on the City of San Marcos’s compliance or the procedures for filing a complaint, contact:

City of San Marcos
Administration / Title VI Coordinator
1 Civic Center Drive, San Marcos, CA 92069
760) 744-1050 | 711 (Free Relay)